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DEW Customer Service

Contact Us

DEW Filing and Storage
1525 E. Apache Blvd.
Tempe, AZ 85281

Toll Free - 1-877-933-7238
Local Phone - 480-858-0024
Fax - 480-858-9777
Email - sales@thefilestore.com

How to Order

You may place your order online via our shopping cart or you may also phone, fax, or email in your order.

Payment

For immediate shipping, we accept Visa, MasterCard, and American Express.  Orders using business or personal checks will be shipped when the check clears. Please make checks payable to Drafting Equipment Warehouse.  There will be a $25 charge for all returned checks.  Other certified funds are also acceptable. We reserve the right to determine the method of payment

Sales Tax

Arizona state and Tempe sales tax of 8.1% total applies to orders sold to Arizona customers only. We do not have jurisdictional position to collect sales tax for any other state of the Union. You acknowledge by your purchase your moral and ethical responsibility to declare this internet purchase to your state and pay appropriate taxes.

Confirmation Number

Every order that is placed will receive a order number. This number will also be your receipt number and will be shown on your email confirmation. Please use this number when communicating about your order.

Shipping Charges & Times

Shipping charges appear during checkout. You will given shipping charges and options before you are asked for your credit card. All orders are subject to a shipping and handling charge. We ship via Federal Express, U.P.S., U.S. Mail, or common carrier freight lines. It is our option to fill orders from our stock or the manufacturer/distributor. Manufacturers/distributors require lead times for manufacturing and/or handling. We do not ship C.O.D. Any times quoted by the phone, fax, or email are estimated time to shipping date. Add 3 - 7 working days for shipping travel time. Longer ship times are normally encountered in coast to coast deliveries.

Schwab Products Shipping

Please call for shipping charges for all Schwab Safes and deliveries to union locations. All other Schwab Products include dock-to-dock delivery charges. Receiver must have the facilities to receive and unload the product (s) from the truck trailer because the truck driver will not unload the product unless prior arrangements have been made with DEW. Failure to provide correct delivery information at the time of order may result in a re-consignment charge (minimum of $75) and/or Delivery Attempt Charge (minimum of $70).

Schwab Additional Delivery Charges are as follows:

FireKing Products Shipping

Please call for shipping prices on Safes 900 lbs. or over, Storage Cabinets, floor protection, or orders shipping to Alaska or Hawaii.  All other FireKing Products include dock-to-dock delivery charges. Receiver must have the facilities to receive and unload the product (s) from the truck trailer because the truck driver will not unload the product unless prior arrangements have been made with DEW. Failure to provide correct delivery information at the time of order may result in a re-consignment charge (minimum of $75) and/or Delivery Attempt Charge (minimum of $80).

FireKing Additional Delivery Charges are as follows:

How to Receive Your Shipment

** APPLIES ONLY TO FREIGHT DELIVERIES * Does not apply to UPS and FedEx Deliveries

Please view this document, How To Receive Your Shipment, as a PDF file, print it out and refer to it when your freight arrives.

Please show these instructions to anyone else who may be receiving your freight shipment.

Most freight companies will not call you to make a delivery appointment unless you have specifically requested this service.  To make your delivery as easy and as smooth as possible please follow the guidelines below:

  1. Unless you have contracted for an inside delivery or lift gate, the truck driver is only responsible for moving your merchandise to the tailgate of their truck.  They are not responsible for unloading your merchandise.  Many drivers will gladly  help you unload your freight, and some may even help you get the items inside, but they are not obligated to.  There generally is an extra charge for a lift gate and inside delivery.  You may be able to contract services at the time delivery, however these extra services will be billed to you.
    Lift Gate Delivery - Truck Driver will bring the items down off the back of the truck and leave the items on the curb.
    Inside Delivery - Truck Driver will bring the items off the back of the truck and right inside the front door of your facility.  This charge is for a ground floor (No Steps) lobby delivery.  The truck driver is not responsible for the set-up of the goods.

  2. DO NOT SIGN THE DELIVERY RECEIPT UNTIL YOU:

No claims for damaged merchandise will be honored after 7 days of customer receipt.

 

Returns

Unauthorized returns will not be accepted. DEW must give prior approval for any return before shipment. All returns must be made within 15 days from the date of original shipment and must be in New Condition in the Original Carton.

All returns will be charged a 30% restocking fee. All returns will be shipped at customer's expense in their original cartons and will be subject to inspection prior to credit. Returns must be in new condition for credit.