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Contact Us
Mail -
Drafting Equipment Warehouse
(DEW Filing Systems)
1525 E. Apache Blvd.
Tempe, AZ 85281
U.S.A.
Phone -
Toll Free - 877-933-7238 or (877) WE DRAFT
For Arizona Customers (480) 858-0024
Mon-Fri 7:00 am to 5:00 pm
Saturday and Sunday - Closed
(Arizona does not observe daylight savings)
Fax - (480) 858-9777
Email: sales@thefilestore.com
Online: www.thefilestore.com
Ordering
- You may place your order online or by phone, fax, or email.
Payment -
- For immediate shipping, we accept Visa, MasterCard, and American Express.
- Orders using business or personal checks will be shipped when the check clears. Please make checks payable to Drafting Equipment Warehouse.
- There will be a $25 charge for all returned checks.
- Other certified funds are also acceptable. We reserve the right to determine the method of payment.
- Shipping charges and options will appear during checkout before you are asked for your credit card information.
- We offer Next Day Air, 2nd Day Air, 3-Day Select and Ground Delivery
- All quoted shipping charges are for dock-to-dock delivery.
- Our minimum shipping and handling charge is $9.00.
- We do not ship C.O.D.
- Arizona state and Tempe sales tax of 8.1% total applies to orders sold to Arizona customers only.
- We do not have jurisdictional position to collect sales tax for any other state of the Union.
- You acknowledge by your purchase your moral and ethical responsibility to declare this internet purchase to your state and pay appropriate taxes.
- Every order that is placed will receive a order number.
- This number will also be your receipt number.
- Please use this number when communicating about your order.
Shipping Information
- Shipping charges appear during checkout. You will given shipping charges and options before you are asked for your credit card. All orders are subject to a shipping and handling charge.
- We ship via Federal Express, U.P.S., U.S. Mail, or common carrier freight lines.
- It is our option to fill orders from our stock or the manufacturer/distributor. Manufacturers/distributors require lead times for manufacturing and/or handling.
- We do not ship C.O.D.
- Any times quoted by the phone, fax, or email are estimated time to shipping date. Add three to seven working days for shipping travel time.
- Longer ship times are normally encountered in coast to coast deliveries.
- Please call for shipping charges for all Schwab Safes and deliveries to union locations
- All other prices include dock-to-dock delivery charges. Receiver must have the facilities to receive and unload the product(s) from the truck trailer. Truck driver does not unload.
- Failure to provide correct delivery information at the time of order may result in a re-consignment charge
- Extra charges for deliveries to non-union locations, for Cabinets and
Files, are as follows:
Lift Gate Only Residential Inside Delivery/Installation Extra Step Charges 1-3 Units - $75.00
All 4 Units - $80.00
All 5 Units - $100.00
All 6 Units - $120.00
All 7 Units - $140.00$75.00 per order $165.00 / ea (1-3 units)
$155.00 / ea (4-7 units)
$145.00 / ea (8-11 units)4 - 15 Steps - $135.00 / ea
16 - 25 Steps - $265.00 / ea
26+ Steps - Call - Floor Protection Charge (Applies to special flooring such as marble, wood, leather, etc.) - Minimum $75.00. Please call for exact charges.
- Please call for shipping prices on Safes 900 lbs. or over, floor
protection, or orders shipping to Alaska or Hawaii.
Lift Gate Only
Residential
Remote Location Fee
Extra Step Charges 0 - 2500 lbs - $75.00
More than 2500lbs. - CALL$100.00 per order
$150.00 per order
Remote location is determined by zip code and accessibility of service to that area. Please call for more info4 or more steps
Please CallProduct Inside Delivery
No uncartoning or removal of debris.
Ground Floor OnlyInside Delivery w/ Installation
Includes uncartoning, removal of debris, and set up. Up to 3 stairs and/or elevator included- Vertical Files (255-899lbs)
- 31" Lateral Files
- Safes up to 500 lbs.$100.00 $210.00 - Vertical Files (900lbs and up)
- 38" & 44" Laterals
- Card/Check Files
- Safes 501 - 899 lbs.$180.00 $295.00
Mayline High Density Filing Systems -
- Shipping prices for Mayline High Density Filing Systems DO NOT include installation.
- Click for Mayline's list of Certified Installers in your area -- Certified Installers
How to Receive Your Shipment -
** APPLIES ONLY TO FREIGHT DELIVERIES *
Does not apply to UPS and FedEx Deliveries
You can view this information as a PDF file, print it out and refer to it when your freight arrives
Most freight companies will not call you to make a delivery appointment unless you have specifically requested this service. To make your delivery as easy and as smooth as possible please follow the guidelines below:
- Unless you have contracted for an inside delivery or lift gate, the truck driver
is only responsible for moving your merchandise to the tailgate of their
truck. They are not responsible for unloading your merchandise.
Many drivers will gladly help you unload your freight, and some
may even help you get the items inside, but they are not obligated to.
There generally is an extra charge for a lift gate and inside delivery.
You may be able to contract services at the time delivery, however these
extra services will be billed to you.
- DO NOT SIGN THE DELIVERY RECEIPT UNTIL YOU:
- Count the number of cartons and verify that you have received the correct number, which is on the Bill of Lading.
- Inspect the cartons carefully for any kind of rips, tears, punctures, dents crushed corners, wetness or any other signs of possible damage. If you even sense that there is any kind of freight damage, OPEN THE CARTONS WHILE THE DRIVER IS PRESENT AND INSPECT THE GOODS.
- If you see or feel that the merchandise is in good condition then sign the Bill of Lading.
- If you feel that there is any kind of freight damage or you are unable to open the cartons, but see that the cartons are not in perfect condition, then note all visible details on the delivery receipt and mark it 'Subject to Inspection' before signing it. We can not hold the trucking company responsible for damage unless you note all damage, or the problems with the outer carton, on the Bill of Lading. Merchandise ownership passes from the manufacturer to the customer when received by the freight carrier. Carrier responsibility is lost without the proper signing for goods.
- If your merchandise is damaged, you must KEEP THE OUTER CARTON(S) FOR INSPECTION
- If a shipment is in very poor condition, you have the option of refusing the entire shipment. If you refuse items, mark the bill of lading, "Refused Due To Damage".
- If you refuse any item that is not damaged, you will be subject to extra freight charges on that item.
- If you receive any damaged merchandise or are unsure whether to accept a damaged shipment please call us immediately Toll Free 1-877-933-7238. Claims of damage must be made within 7 days of customer receipt.
Please show these instructions to anyone else who may be receiving your freight shipment.
** APPLIES ONLY TO FREIGHT DELIVERIES **
- If you feel that there is any kind of freight damage or you are unable to open the cartons, but see that the cartons are not in perfect condition, then note all visible details on the delivery receipt and mark it 'Subject to Inspection' before signing it. We can not hold the trucking company responsible for damage unless you note all damage, or the problems with the outer carton, on the Bill of Lading. Merchandise ownership passes from the manufacturer to the customer when received by the freight carrier. Carrier responsibility is lost without the proper signing for goods.
- If your merchandise is damaged, you must KEEP THE OUTER CARTON(S) FOR INSPECTION
- If a shipment is in very poor condition, you have the option of refusing the entire shipment. If you refuse items, mark the bill of lading, "Refused Due To Damage".
- If you refuse any item that is not damaged, you will be subject to extra freight charges on that item.
- If you receive any damaged merchandise or are unsure whether to accept a damaged shipment please call us immediately Toll Free 1-877-933-7238. Claims of damage must be made within 7 days of customer receipt.
Returns
- Unauthorized returns will not be accepted. Drafting Equipment Warehouse must give prior approval for any return before shipment.
- No returns will be accepted or processed without prior DEW authorization.
- No returns will be honored after 15 days from the date of original shipment.
- We do not accept returns on electronic and precision equipment.
- No claims for damaged merchandise will be honored after 7 days of customer receipt.
- All returns will be charged a 30% restocking fee.
- Drafting Equipment Warehouse must give prior approval for any return before shipment.
- All returns will be shipped at customer's expense in their original cartons.
- All returns will be subject to inspection prior to credit. Returns must be in new condition for credit.
Toll Free
1-877-933-7238
| DEW Filing Systems and Storage 1525 E. Apache Blvd. Tempe, AZ 85281 USA |
Toll Free - 1-877-933-7238 Fax - 480-858-9777 Local - 480-858-0024 Email - sales@thefilestore.com |
 |
DEW Filing Systems and Storage is a division of Drafting Equipment Warehouse
Copyright 2000 - 2006 by Drafting Equipment Warehouse
Last Modified
April 25, 2008
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